(THUNDER BAY) – In the 2019 Client Satisfaction Survey conducted by Forum Research Inc.,
nine out of ten students using Contact North I Contact Nord’s services report being satisfied
or very satisfied.

The students also agree the course(s) they took using Contact North | Contact Nord’s
services contributed to achieving their goals, which included earning a diploma, certificate
or degree improving skills and obtaining or maintaining a job.

The services available from Contact North | Contact Nord include:
 Information on available online programs and courses from Ontario’s 24 public
colleges, 22 public universities, 9 Indigenous institutes, 76 district school boards,
200 literacy and basic skills providers, and 50 skills development training providers

 Assistance with the registration process for their program or course of choice,
referrals to other local support services, and assistance with financial information

 Free use of computer workstations and high-speed Internet access to complete their
online courses

 Free use of web conferencing, videoconferencing and audioconferencing distance
learning platforms to connect to, and participate in, their live online programs and
courses

 Supervision of written exams and tests

QUOTE:

“We’re delighted students are reporting the support Contact North I Contact Nord provided
helped them achieve their goals to retain or obtain jobs. Staff at our 116 local online
learning centres across the province are ready to support underserved Ontarians in 600

small, rural, remote, Indigenous and Francophone communities get jobs by making it
possible for them to access education and training without leaving their communities.”

Contact North I Contact Nord, President – Chief Executive Officer, Maxim JeanLouis

• FAST FACTS:
  89% of respondents agree the course(s) they took using Contact North | Contact Nord’s
  services contributed to achieving their goals, which included earning a diploma, certificate
  or degree (69%), improving skills (35%) and obtaining or maintaining a job (31%).
• 
  25% of responded registered in seven to ten courses, suggesting they are completing a full
  degree or diploma.
• 
  35% of respondents completed four or more courses, 30% completed between one and
  three courses, 19% completed seven to ten courses, and 27% are currently registered in
  courses.
• 
  87% of all respondents agreed Contact North | Contact Nord provided support in the
  achievements of their goals.
• 
  92% were satisfied with their experiences with Contact North | Contact Nord, with 78% very
  satisfied and 94% are likely to recommend Contact North | Contact Nord to family and
  friends.