OCAS – Contact North | Contact Nord Collaboration

Contact North | Contact Nord and OCAS Partner to Provide Enhanced Services to
Students Accessing Online Programs and Courses in 600 Small, Remote, Rural,
Indigenous and Francophone Communities in Ontario

(Thunder Bay / Guelph) – Contact North | Contact Nord and OCAS, a not-for-profit
organization delivering shared technology and application services for Ontario’s public
colleges, today announced a partnership leading to enhanced services for students
participating in online programs and courses in 600 small, remote, rural, Indigenous and
Francophone communities across the province.

Through the partnership, OCAS, on a consulting basis, is providing its information
technology expertise, experience and capacity to support Contact North | Contact Nord

  1. Expand and improve services for students.
  2. Enhance customized support to students and Ontario’s 24 public colleges, 22
    public universities, 9 Indigenous institutes, 76 district school boards, 200 literacy
    and basic skills providers, and 50 skills development training providers
    (education and training providers).
  3. Increase efficiency and strengthen capacity to support students and education
    and training providers.
  4. Ensure reliability and security of all information technology infrastructure.
  5. Leverage new and emerging technologies to support the delivery of more online
    programs and courses.

We are excited by the opportunity to leverage OCAS’ extensive experience and indepth expertise supporting Ontario’s public colleges and transition our information technology infrastructure to the next level ,” stated Maxim Jean-Louis, President – Chief Executive Officer, Contact North | Contact Nord. “This partnership supports our mandate to help underserved Ontarians across the province get jobs by making it possible for them to access education and training without leaving their communities.”

“We are proud to extend our technology services to support Contact North | Contact Nord. Together, we share the mission of opening and improving pathways to postsecondary education for learners in Ontario,” said Karen Creditor, President and CEO of OCAS. “We are excited to have this opportunity to collaborate and consult with another organization within the higher education ecosystem, and we look forward to seeing the project’s success enhance Contact North | Contact Nord’s support of underserved individuals.”

Under the terms of the partnership, OCAS is supporting Contact North | Contact Nord to
move to next generation technologies, which dramatically increase the efficiency and
capacity of Contact North | Contact Nord’s information technology infrastructure to meet
increasing demand for its services at its 116 online learning centres throughout Ontario.
Requests for Contact North I Contact Nord services currently exceed 800,000 per year
and continue to grow significantly each year.

Over a three-year period, a series of major initiatives are under consideration to provide
full redundancy, with no interruption in service to students and education and training
providers and to provide a higher level of service to users via Contact North |
Contact Nord’s Technical Support Hotline.