Student Information & Regional Support Officer (Bilingual)

Contact North I Contact Nord recruits and provides free support services to an increasing number of students in 1,500+ rural and remote communities in English and French, in person at 78 locations across the province or by phone, email or virtually. We respond to 1.7 million requests for services each year.

Support incoming telephone calls, e-mail and live chat service requests to the Student Information Hotline in a professional and courteous manner;
Understand the caller’s question and service request, research the request and provide the appropriate information in a timely and accurate fashion and connect the caller to staff at their local online learning centre for future, ongoing support;
Process student exam proctoring service requests;
Record and manage all information pertaining to each client in the Customer Relationship Management (CRM) tool;
Processing the student laptop and modem loan service requests;
Record and maintain accurate statistical information.

Related post-secondary diploma or certificate in Administrative Assistant or Office Administration
3 to 5 years’ experience in an office setting
The ability to function verbally and in writing at an intermediate or advanced level in both English and French (bilingual)
Superior customer service and communication skills
Proven Client Relationship Management tool experience
Energetic, self-starter with a capacity to thrive in a fast-paced, multi-tasking office environment
Emphasis on attention to detail regarding proofreading, data entry and checklists
Strict adherence to standardized policies and procedures
Meet short deadlines by being able to prioritize and adapt
Intermediate/advanced Microsoft Office Suite skills

Full-time appointment with 35 hours per week. Hours are mainly daytime; however, flexibility to accommodate evenings and weekends is required.

Home Office

Open until filled

Yes