Student Information & Regional Support Officer (Bilingual)

As Ontario’s community-based bilingual distance education and training network, Contact North | Contact Nord helps underserved residents in 1,300 small, rural, remote, Indigenous and Francophone communities access education and training without leaving their communities.

Support incoming telephone calls, e-mail and live chat service requests to the Student Information Hotline in a professional and courteous manner;
Understand the caller’s question and service request, research the request and provide the appropriate information in a timely and accurate fashion and connect the caller to staff at their local online learning centre for future, ongoing support;
Process student exam proctoring service requests.
Record and manage all information pertaining to each client in the Customer Relationship Management (CRM) tool;
Record and maintain accurate statistical information.

Related post-secondary diploma or certificate in Administrative Assistant or Office Administration
3 to 5 years’ experience in an office setting
Fluently bilingual (English/French), both oral and written, at an advanced level
Superior customer service and communication skills
Energetic, self-starter with a capacity to thrive in a fast-paced, multi-tasking office environment
Emphasis on attention to detail regarding proofreading, data entry and checklists
Strict adherence to standardized policies and procedures
Meet short deadlines by being able to prioritize and adapt
Intermediate/advanced Microsoft Office Suite skills

Full-time appointment with 35 hours per week. Hours are mainly daytime; however, flexibility to accommodate evenings and weekends is required.

Full-Time

Home Office

Open until filled

Yes