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Student Information & Regional Support Officer (Bilingual)

As Ontario’s community-based bilingual distance education and training network, Contact North | Contact Nord helps underserved residents in 1,300 small, rural, remote, Indigenous and Francophone communities access education and training without leaving their communities.

STUDENT INFORMATION & REGIONAL SUPPORT OFFICER (BILINGUAL), Home Office

Reporting to the Director, Operations & Development, the Student Information & Regional Support Officer has the following deliverables:

Job Description

  • Support incoming telephone calls, e-mail and live chat service requests to the Student Information Hotline in a professional and courteous manner;
  • Understand the caller’s question and service request, research the request and provide the appropriate information in a timely and accurate fashion and connect the caller to staff at their local online learning centre for future, ongoing support;
  • Process student exam proctoring service requests.
  • Record and manage all information pertaining to each client in the Customer Relationship Management (CRM) tool;
  • Record and maintain accurate statistical information.

 

Qualifications

  •          Related post-secondary diploma or certificate in Administrative Assistant or Office Administration
  •          3 to 5 years’ experience in an office setting
  •          Fluently bilingual (English/French), both oral and written, at an advanced level
  •          Superior customer service and communication skills
  •          Energetic, self-starter with a capacity to thrive in a fast-paced, multi-tasking office environment
  •          Emphasis on attention to detail regarding proofreading, data entry and checklists
  •          Strict adherence to standardized policies and procedures
  •          Meet short deadlines by being able to prioritize and adapt
  •          Intermediate/advanced Microsoft Office Suite skills

Compensation & Benefits

  • $20.48 per hour starting wage
  • Competitive employee benefits package
  • Employer/Employee Group RRSP with matching contribution plan of 6% each
  • 15 days of accumulated paid vacation annually

 

Hours of Work

Full-time appointment with 35 hours per week. Hours are mainly daytime; however, flexibility to accommodate evenings and weekends is required.

 

How to Apply

Click here to apply!

Type

Full-Time

Location

Home Office

Closing Date

Open until filled

Bilingual

Yes
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WHO ARE WE?

As Ontario's community-based bilingual distance education and training network, Contact North | Contact Nord helps underserved residents in 1,300 small, rural, remote, Indigenous and Francophone communities access education and training without leaving their communities.

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We are an equal opportunity employer.

Upon request, accommodations due to a disability are available throughout the selection process.

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Click Here To Apply!

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Provincial Land Acknowledgement

Contact North | Contact Nord respectfully acknowledges that our work, and the work of our community partners, takes place on traditional Indigenous territories across the province.

We are grateful to be able to work and live in these territories. We are thankful to the First Nations, Métis and Inuit people who have cared for these territories since time immemorial and who continue to strengthen Ontario and all communities across the province.

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Contact North | Contact Nord is a non-profit corporation funded by the Government of Ontario.

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contactnorth.ca is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

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